Representative Engagements
Anonymized examples of the engagement patterns LivTeq delivers on ServiceNow — the problems we solve, how we solve them, and the outcomes teams walk away with.
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Financial Services
Challenge
A large financial services organization lacked visibility into its technology portfolio, leading to duplicated investments and misaligned priorities.
Solution
Implemented ServiceNow SPM with demand management, portfolio prioritization, and executive dashboards.
Outcome
Established a single source of truth for portfolio investment and reduced duplicated spend.
Healthcare
Challenge
A healthcare provider struggled with HR case backlogs, manual onboarding, and disconnected employee services.
Solution
Deployed HRSD with Employee Service Center, lifecycle automation, and knowledge management.
Outcome
Reduced HR case backlog and standardized employee onboarding across the organization.
Technology
Challenge
A SaaS company relied on a legacy ticketing system that couldn't scale, causing operational bottlenecks and poor user experience.
Solution
Built a custom ServiceNow application replacing the legacy system with modern workflows, APIs, and dashboards.
Outcome
Retired the legacy ticketing system and consolidated operations onto the ServiceNow platform.
Manufacturing
Challenge
A global manufacturer couldn't effectively plan resource allocation across programs, leading to burnout and project delays.
Solution
Implemented SPM resource management with capacity planning, scenario modeling, and utilization tracking.
Outcome
Improved resource planning and gave leadership real-time visibility into capacity across programs.
Client names and identifying details have been omitted to protect confidentiality.
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